Shipping policy
Thank you for shopping at Absolute Furniture Warehouse. This Shipping Policy outlines important information regarding the shipping of your orders. Please review the following details carefully:
Collections
Current collections are only available at our Rocklea Warehouse: 9 Shoebury Street, Rocklea, 4106. However, when Northside location opens you can select this location for pickup.
Orders are usually ready for collection within 24 hours of purchase. Longer wait times apply to pre ordered lounges, all ETAs are estimates only and may change due to manufacturing, shipping, customs, or other factors beyond our control. By placing a pre-order, you acknowledge and accept that delivery dates are subject to change.
After receiving your Collection Confirmation Email, you have up to 14 days to collect your order. Uncollected items after this period will incur storage fees.
Collections are available from Monday to Friday, 9:00 AM - 2.45 PM. Weekend collection times vary.
Please bring your Purchase Confirmation Email / Invoice and ID for pickup. You may be required to sign upon collection.
If someone else is collecting on your behalf, please let us know, this helps avoid any delays during collection.
Loading Assistance
Our staff are happy to help and can assist with loading; however, customers are responsible for ensuring their vehicle is suitable and that items are secured safely for transport.
Customers are responsible for inspecting all boxes/ purchases at the time of pickup. Please check that the packaging / product is in good condition prior to leaving our warehouse.
Shipping Locations
We currently offer shipping within Brisbane, Gold Coast, Sunshine Coast, Toowoomba, Warwick, Ipswich, Tweed Heads, Byron Bay, NSW and Victoria.
If the Shipping at check out is not showing in your area please send us an email and we can get you a quote to your location.
Processing Time
Orders are typically processed within 2 days after payment confirmation.
During peak periods or promotional campaigns, processing times may be slightly longer. We appreciate your patience in such cases.
Shipping Methods and Carriers
We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
The available shipping methods and carriers will be displayed at checkout based on your location and order specifications.
Shipping Costs
Shipping costs are calculated based on various factors, including the destination, order weight, and shipping method selected.
The exact shipping cost for your order will be calculated and displayed at checkout
Tracking Information
The day of delivery, once your order is ready to be dispatched, your courier will send you an estimated delivery time (ETA). Please keep an eye on your phone for updates and ensure someone is available to receive delivery.
Delivery Time
Delivery times vary depending on the shipping destination and the chosen shipping method.
Estimated delivery times will be provided at checkout based on the information available from the shipping carrier.
Please note that these are estimates and actual delivery times may be subject to unforeseen delays caused by external factors beyond our control.
Address Accuracy
It is important to provide accurate and complete shipping information when placing an order.
Please ensure that your shipping address is correct and includes all necessary details, such as unit/apartment numbers or business names.
If you have any further questions or need assistance with your shipping inquiries, please contact our customer service team at hello@absolutefurniturewarehouse.com.au
We are here to help!
Thank you for choosing Absolute Furniture Warehouse. We strive to provide you with a smooth and efficient shipping experience.
Missed Deliveries
If no one is available to receive your order at the scheduled delivery time, additional delivery or storage charges may apply before redelivery can be arranged.
Inspection on Delivery
Please inspect your order upon delivery. If any item is damaged or incorrect, please notify us within 48 hours and provide photographs.
Delivery Policy
Standard delivery includes delivery to the ground floor. If a suitable elevator is available, delivery will be made to your requested floor.
If delivery requires carrying items up or down stairs, or if an additional delivery person is required, additional charges will apply. Any applicable stair/carry fees will be advised before or at the time of delivery.
Customers are responsible for informing us, before delivery if there are any stairs, restricted access, or other conditions that may affect delivery.
If you have any further questions or need assistance with your shipping inquiries, please contact our customer service team at absolutefurniturewarehouse@gmail.com
We are here to help!
Thank you for choosing Absolute Furniture Warehouse. We strive to provide you with a smooth and efficient shipping experience.