Frequently Asked Questions
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How do I place an order?
You can place an order through our website by adding the desired items to your cart and proceeding to checkout.
Follow the prompts to provide your shipping and payment information to complete the order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
The available payment methods will be displayed at checkout.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email.
You can use this tracking number to monitor the status and progress of your shipment.
Can I cancel or modify my order?
We strive to process orders quickly, but if you need to cancel or modify an order, please contact our customer service team as soon as possible.
We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may be unable to make changes.
What is your returns policy?
Please refer to our Returns Policy for detailed information regarding our returns process, eligibility, and conditions.
We want you to be satisfied with your purchase, and our returns policy ensures a hassle-free experience.
Can I pick up my order instead of having it shipped?
Yes, we offer a click and collect option for local customers.
During the checkout process, you can select the click and collect option and arrange a convenient time for pick-up at our Eight Mile Plains Warehouse.
How long does delivery take?
Delivery times vary depending on your location and the chosen shipping method.
Estimated delivery times will be provided at checkout based on the information available from the shipping carrier.
Please note that these are estimates, and actual delivery times may be subject to unforeseen delays.
Are your products covered by a warranty?
Yes, we offer warranties on our products in accordance with the Australian Consumer Law.
If you encounter any issues with your purchased item, please contact our customer service team, and we will assist you in resolving the matter.
How can I contact your customer service team?
You can reach our customer service team by email at [insert email address] or by phone at [insert phone number].
Our dedicated team is here to assist you with any inquiries, concerns, or support you may need.